As a customer service representative, you will identify and address customers’ uncertainties. Attending to email and phone enquiries, effectively maintaining our Contact Centre’s high level of accessibility. Working as a team ensuring that customers service level is met.

Job Responsibilities:

• Attending to enquiries on various fronts, effectively maintaining our Contact Centre’s high level of accessibility
• Ensure communication with customers and clients with clear and relevant information
• Manage customers or client’s feedback and complaints in a professional manner
• Perform post-case administration for future reference